Effective Date: September 20, 2026

Last Updated: September 20, 2026

Grace 21 Smart Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (hotelgrace21.com), use our online booking engine, or stay at our hotel.

By accessing our website or using our booking services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information that identifies you as an individual or relates to you as an identifiable guest ("Personal Data"). This may include:

1. Contact & Identification Details: Full name, email address, phone number, postal address, and date of birth.
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3. Booking & Stay Details: Check-in and check-out dates, room preferences, special requests, and flight details (for airport shuttle arrangements).
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5. Payment Information: Credit/debit card numbers, billing addresses, and transaction details. (Note: Payment details processed through our online booking engine are encrypted using secure PCI-DSS-compliant payment gateways).
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7. Technical & Usage Data: IP address, browser type, device information, pages visited, and cookies when you browse our website.
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2. How We Collect Your Information

We collect data through:

1. Direct Interactions: When you make a reservation, fill out a contact form, sign up for our newsletter, or communicate with our front desk/reservation team.
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3. Automated Technologies: Through cookies, web beacons, and analytics tools as you navigate our website.
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5. Third Parties: Travel agents, online travel agencies (OTAs like Booking.com or Agoda), and corporate partners who facilitate bookings on your behalf.
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3. How We Use Your Information

We use your personal data for legitimate business and hospitality purposes, including:

1. Processing Reservations: Managing your room bookings, issuing confirmations, and handling payments.
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3. Providing Guest Services: Arranging airport pickups/drop-offs, fulfilling special requests, and managing your stay.
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5. Communication: Sending pre-arrival emails, booking confirmations, customer support responses, and promotional offers (if you opted in).
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7. Security & Compliance: Complying with local legal and regulatory requirements (such as government-mandated guest registration for hotels) and preventing fraud.
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4. How We Share Your Information

We do not sell or rent your personal data. We may share your information only under the following circumstances:

1. Service Providers: Trusted third-party vendors who assist us with website hosting, payment processing, email delivery, and booking engine management (bound by confidentiality obligations).
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3. Legal & Safety Requirements: When required by law enforcement, government authorities, or to protect the rights, property, and safety of Grace 21 Smart Hotel, our guests, or others.
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5. Business Transfers: In the event of a merger, acquisition, or asset sale, where guest data may be transferred to a successor entity.
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5. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

1. Access, update, or delete the personal data we hold about you.
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3. Opt-out of receiving marketing communications from us by clicking the "Unsubscribe" link in our emails.
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5. Disable cookies through your browser settings, though this may impact certain website functionalities.
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7. Third-Party Links

Our website may contain links to external sites (e.g., social media pages, local attractions, or partner services). We are not responsible for the privacy practices or content of those third-party websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

1. Grace 21 Smart Hotel
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3. Address: Plot # 21, Road # 01, Block # A, Nikunja 2, Dhaka-1229, Bangladesh
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5. Email: reservations@hotelgrace21.com / info@hotelgrace21.com
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7. Phone: +8801700707724