Terms and Conditions

Effective Date: September 20, 2026

Last Updated: September 20, 2026

Welcome to the official website and online booking engine of Grace 21 Smart Hotel ("we," "our," "us," or "Hotel"). By accessing or using our website (hotelgrace21.com), making a room reservation, or utilizing our services, you ("Guest," "User," or "you") agree to be bound by these Terms & Conditions.

Please read these terms carefully before completing your booking.

1. Reservations & Bookings

1. Age Requirement: Guests must be at least 18 years old with valid government-issued photo identification (Passport, National ID, or Driving License) to register and check in.
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3. Booking Confirmation: Bookings made through our online engine are confirmed once a valid confirmation voucher/number is generated and sent via email.
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5. Accuracy: You agree to provide accurate, current, and complete personal and payment information during the reservation process.
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2. Rates & Payment

1. Currency & Taxes: All rates are quoted in Bangladeshi Taka (BDT) or US Dollars (USD) as specified. Rates are subject to applicable government taxes, service charges, and VAT unless explicitly stated otherwise.
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3. Payment Methods: We accept major credit/debit cards (Visa, Mastercard, AMEX), mobile financial services (bKash/Nagad), and cash upon arrival where applicable.
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5. Pre-authorization & Advance Deposit: The Hotel reserves the right to pre-authorize your credit card prior to arrival or request a non-refundable deposit to guarantee your booking.
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3. Check-in, Check-out & Airport Transfers

1. Check-in Time: Standard check-in is from 14:00 (2:00 PM) local time. Early check-in is subject to room availability and may incur an extra charge.
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3. Check-out Time: Standard check-out is by 12:00 (12:00 PM) noon. Late check-outs must be requested in advance and are subject to availability and additional fees.
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5. Identification: Guests must present a physical, valid government-issued ID or passport at the time of check-in.
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7. Airport Shuttle / Transfer Service: Free or paid airport transfer services must be requested at least 24 hours prior to arrival with valid flight details (flight number and arrival time). The Hotel is not liable for missed transfers resulting from unannounced flight schedule changes or invalid information provided by the Guest.
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4. Cancellation, No-Show & Modification Policy

1. Standard Cancellation: Cancellations must be submitted in writing or via the booking engine according to the cancellation policy selected during reservation.
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3. Free Cancellation: If cancelled up to [24/48 hours] prior to arrival date, no fee will be charged.
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5. Late Cancellation / No-Show: Cancellations received within [24 hours] of arrival or failure to arrive ("No-Show") will incur a charge equal to the first night's room rate plus taxes.
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7. Non-Refundable Rates: Special promotional or discounted non-refundable rates cannot be refunded, modified, or cancelled once booked.
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5. Hotel House Rules & Guest Conduct

1. Smoking Policy: Grace 21 Smart Hotel maintains designated smoking and non-smoking areas. Smoking in non-smoking rooms or prohibited indoor areas will result in a cleaning fee.
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3. Visitors Policy: Non-registered visitors are only permitted in public areas (lobby, restaurant) or room visits during official visiting hours, provided they register at the front desk with a valid photo ID.
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5. Damage & Missing Property: Guests are responsible for any damage caused to hotel property, rooms, or furnishings during their stay and will be billed accordingly.
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7. Prohibited Activities: Weapons, illegal substances, hazardous goods, and unlawful behavior are strictly prohibited on hotel premises. The Hotel reserves the right to refuse service or terminate stay without refund for non-compliance.
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6. Liability Disclaimer

1. Valuables: The Hotel is not responsible for the loss, theft, or damage of money, jewelry, or other valuables left in guest rooms or public areas. In-room safes or front-desk safe deposit boxes should be utilized.
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3. Service Interruptions: While we strive to provide uninterrupted internet, power, and amenities, the Hotel shall not be held liable for temporary utility outages or delays caused by events beyond reasonable control (force majeure, weather, power grid issues, local regulations).
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7. Intellectual Property & Website Use

1. All content, logos, images, text, and design elements on hotelgrace21.com are the intellectual property of Grace 21 Smart Hotel.
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3. You may not copy, reproduce, modify, or distribute any content from this website without explicit written consent.
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8. Changes to Terms & Conditions

We reserve the right to revise or update these Terms & Conditions at any time without prior notice. The updated terms will take effect immediately upon posting to the website.

9. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

10. Contact Information

For questions or inquiries regarding these Terms & Conditions, please contact us:

1. Grace 21 Smart Hotel
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3. Address: Plot # 21, Road # 01, Block # A, Nikunja 2, Dhaka-1229, Bangladesh
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5. Email: reservations@hotelgrace21.com / info@hotelgrace21.com
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7. Phone: +8801700707724